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Shipping And Returns

InsoleBuddy.com ships via USPS First Class Mail, USPS Priority Mail, UPS and UPS SurePost to continental U.S. addresses only, excluding Hawaii, Alaska and U.S. territories.

Orders are processed and shipped within 24-48 hours on business days only (Monday – Friday, excluding Holidays). Orders placed on Holidays or Weekend Days will be processed the following business day.

When you place an order on InsoleBuddy.com, you will receive a confirmation email immediately. Once your order leaves our warehouse, we’ll send you another email with tracking information. Please allow up to 2 business days from the date of your order for tracking information to be emailed to you.

Standard Shipping

Orders placed by 12 PM EST via Standard Shipping are usually delivered within 3-6 business days from the order’s ship date. Most Standard Shipping orders are processed and shipped within 1 to 2 business days.

Standard shipping Prices Are Listed at Checkout.

Expedited Shipping

We also offer expedited shipping (1-3 business days) Pleasecheck website order page for the rate. The order will be shipped day of if it is placed prior to 12:00 PM EST, Monday through Friday (excluding Holidays*). Expedited orders placed after 12:00PM EST will be shipped next business day.

*Observed holidays: New Year’s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve.

SHIPPING AND HANDLING OPTIONS

How We Calculate Sales Tax

InsoleBuddy.com. is required to collect applicable state and local sales tax on orders shipped to states where we have nexus. Taxes apply to all merchandise. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes.

Returns & Exchanges

If for any reason you are not completely satisfied with your InsoleBuddy.com purchase, you can return products for a full refund of the purchase price (less original shipping and handling fees) within 10 days of purchase. Shipping costs for returns will not be reimbursed by InsoleBuddy.com unless there was a shipping error or product damage/defect. ( In Addition to shipping A handling fee of $9.99 will be charged for each returned item Sent Back. Insole Must be in unworn condition with original Undamaged packing)

We can only accept returns for products purchased at InsoleBuddy.com.

To return an item purchased on InsoleBuddy.com, to initiate the process or complete the form on our Contact Us page.